盈彩美地各类报修处理规程.doc

盈彩美地各类报修处理规程 盈彩美地各类报修处理规程提要：客户服务部助理根报修所记录的内容填写《维修单》，并通知工程部派人前来收单或由客户服务部助理在15分钟内将《维修单》送达工程部 房地产E网 盈彩美地各类报修处理规程 1.客户服务部助理/客户服务部文员接到住户投诉时，应在《住户投诉意见登记表》上做好记录，如在本职责范围内能给予解决的，应尽快解决。否则，应马上向客户服务部主任汇报，由客户服务部主任落实处理。 2.住户所投诉内容超出本部门处理权限的应填写《住户投诉处理联系单》，由客户服务部主任落实处理。 3.客户服务部助理/客户服务部文员接到住户的报修要求时，及时在《住户投诉意见登记表》上登记。 4.登记内容包括住户名称、地、报修内容、联系电话或预约维修时间。 5.客户服务部助理根报修所记录的内容填写《维修单》，并通知工程部派人前来收单或由客户服务部助理在15分钟内将《维修单》送达工程部。 6.工程部接到《维修单》后即时安排报修内容所属项目之工程人员上去处理。 7.维修员到达住户门口时，应先按门铃，住户开启大门后维修员应表明来意，在住户同意后方可进入室内维修。 8.维修员进入室内首先要现场确认维修项目及维修项目所涉及使用的材料。如果材料须管理中心提供，维修员应在《维修单》上注明材料名称及金额。 9.如果维修材料是住户提供，维修员应根《住户提供维修产品的控制程序》进行验证，并将验证结果（“合格”或“不合格”）填在《维修单》的备注栏内。 10.在维修过程中，维修员尽量别损坏或弄脏周围的设施、场地。 11.对于有偿服务，维修员应根《盈彩美地维修服务项目收费标准》结合实际情况收费，并在《维修单》上注明应收费用的金额。 12.维修完毕，维修员应请住户对维修项目进行试用或检查合格后在《维修单》上签名确认。 房地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set