知识-葡萄酒培训精华.ppt

IX Types of Wine list 酒单种类 Wine list by region 根据产区的分类 Wine list by alphabetic order 根据字母顺序分类 Wine list by varieties 根据葡萄品种分类 Wine list by intensity of wine 根据葡萄的强度分类 Others 其他 X Wine Service 葡萄酒服务 X Wine Service 葡萄酒服务 Presentation of the wine list 介绍酒单 Take the order without hesitation 确认订单 The client asks for recommendations客户要求推荐 Recommendations offered 建议 The client may doubt – reinforce 客户也许置疑－加强你的推荐 Presentation of the wine 展示葡萄酒 Open the wine bottle 葡萄酒开瓶 Client tastes the wine 客人品尝葡萄酒 Wine rejections 拒绝葡萄酒 Precipitations Sediments沉淀物 Pouring sequence 斟酒顺序 Glass refill and reorder 葡萄酒续杯和加酒 Simply ask who is going to order the wine 简单询问哪位客人会点酒 The wine order is taken right after the order of the dishes 点餐完毕后点酒 The client can : -either make his wine order without hesitation 客人会：毫不犹豫的点自己喜欢的葡萄酒 -or the client may ask for a recommendation 或者会要求服务员给与一定推荐 Presentation of the Wine List 介绍酒单 Take the Order Without hesitations客人自主点酒 Listen to the client carefully 仔细聆听客人的需求 Reformulate clearly his choice 再清楚无误的重复他的选择 You may congratulate him/her on the choice, especially in front of their guests 你可以赞赏他/她的选择，特别是在他们的客人面前 Never contradict him, respect his tastes 不要试图更改他的选择，尊重他的口味 Never criticize a wine 绝对不要质疑他点的葡萄酒 Recommendations 客人要求被推荐葡萄酒 Listen pro-actively and gather information 仔细聆听客人的需要，收集信息 Then give him a recommendation according to the dish and his budget. 根据他的菜肴和预算，推荐相应的葡萄酒 Pay attention to the circumstances season 注意环境和季节的变化 Offer one or two recommendations, no more. Do not read the wine list！ 只提供一、两个建议，绝对不要照读酒单 Justify your choice briefly with a few words 简短的介绍一下你的推荐 Recommendation tips 推荐小贴示 Traditional drinkers 经常饮用葡萄酒的客人 Promote the characteristics of the region 强调葡萄酒的产地 Promote the grape variety 强调葡萄品种的不同 Region and appellation 产地 Vintage 年份 Grape variety 葡萄品种 Origin 产地 ( Europea