客服话术(国外英文资料).doc

客服话术 Shanxi taiyuan city, xinghua, the famous shopping mall in the west street of xinghua, Beijing No.98 baoding pavilion, no. 98, in other parts of shijiazhuang city 1 is about returns Returns: dear customer friend, hello! In order to protect your lawful rights and interests, please read carefully. In order to guarantee the safety of the goods, please choose the express delivery as far as possible. In order not to affect our secondary sales, please ensure that the goods returned by mail are our original items. 3, please do not choose to send mail or goods to pay, otherwise we will refuse to accept! 4, please send the express delivery one to the customer service in order to ensure that we will solve the problem in the shortest time. Thank you for your matching return address: the 33,0074 Yang haifeng, no. 88, no.88, no.88, no.88, hongshan, wuhan, wuhan, hubei province, is2 auction You again our normal mall store can enjoy 7 days unconditional return, but the auction is not refund dont change, because of the opening bid is very low, even cost is insufficient, the market price is given according to the different market reference with the market average , sorry, we are in taobao the auction items are not refund dont change, if you feel need to enjoy after-sale, can go to our shopping mall, the store, there are 7 days in the mall shop is the unconditional return products, so you are in the bidding, please take carefully The market price is based on the average market reference in different markets across the country Margin is that if at the end of the auction, you have not sold, will automatically after thawing, but if it automatically thaw after payment, we are not refund dont change the items, so please take carefully If there is more than he preset, the agent will automatically cancel it Because every year certificate GB standard is different, the auction is the requirement of each items should have the certificate, we sent to you is 11 years certificate