乘务英语300句-副本.doc

第三部分 Small Talk:机上服务用语三百句 正常程序Regular Process 登机Boarding （一）欢迎Grettings 1、您好，欢迎您乘坐国航航班！ Good morning（afternoon，evening）.Welcome aboard Air China. 2、您好，欢迎您乘坐星空联盟成员国航航班！ Welcome aboard Air China，a member of Star Alliance. 3、晚上好！请您出示登机牌。 Good morning(afternoon，evening).May I have a look at you boarding pass? 4、____先生/女士，请用毛巾。 Mr./Ms.____，may I offer you the hot towel? 5、____先生/女士，我们为您准备了橙汁、矿泉水和香槟酒，请问您喜欢哪一种？ Mr./Ms.____，we have prepared orange juice ，mineral water and champagne fou you.Which one would you like? 6、____先生/女士，您需要换一下拖鞋吗，这样会舒服些。 Mr./Ms.____，would you like to put on slippers? It will make you more comfortable. 7、____先生/女士，需要品尝一下香槟吗？我们配备的是卡迪亚香槟。 Mr./Ms.____，would you like to try the champagne?We’ve got Cartier. 8、天气比较冷，您需要一杯热茶吗？ It’s quite cold.Would you like a cup of hot tea? (二)座位Seating 1、您好，请从这边通道往前走。 Good morning（afternoon，evening）.This aisle(way)，please. 2. ____先生/女士，请从这边上楼梯，楼上是公务舱。 Good morning（afternoon，evening），Mr./Ms.____.Business class is in upper deck.Please go this way. 3.座椅排好在行李架上方。 Seat numbers are indicated on the overhead compartments. 4.您的座位是20排D座，请跟我来。 Your seat number is 20D.Please follow me. 5.麻烦您侧身让后面的旅客过一下。 Excuse me.Please give way to the passengers behind. 6.好的，旅客登机完毕后，我帮您看看第一排有没有空座位。 Sure,I’ll see if there is any vacant seat for you in the first row after boarding. 7.25E座位没有旅客，起飞后您可以去坐。 25E is vacant.You can change there after take-off. 8.对不起，您旁边的旅客想和她的孩子坐在一起，您方便跟她换座位吗？ Excuse me.The lady next to you wants to sit together with her child.Would you mind changing seats with her? 9.对不起，我已经沟通过了，但那位旅客还是想坐靠窗的座位。 I have talked with that passenger,but he still preferred the window seat. 10.对不起，机上无法办理升舱手续。建议您下次在地面提前办理。 I am afraid we can not upgrade you on board .May I suggest you arrange that procedure in advance at check-in counter next time? 11.先生，这里是机组座位，请您回原位。谢谢您的合作！ Exc