SIPOC课案.ppt

ggggg Preparing the SIPOC (准备SIPOC) DA 0 SIPOC 020716.ppt SIPOC Six Sigma Training(6西格玛培训) * SIPOC-Voice of the Customer SIPOC – 客户之声 6s SIPOC Module Objectives SIPOC模块要点 In this module you will 在这个模块中你将学到: Understand the purpose of the SIPOC 理解SIPOC的目的 Complete a SIPOC for your project 完成你项目的SIPOC Identify the Process确定过程 Point when the Process starts定义流程什么时候开始 Name of the Process流程的名称 Point when the Process stops定义流程什么时候结束 Start and Stop Points are Key起点和终点至关重要 Span of these points will determine project scope起点和终点之间的范围就决定了项目的范围 May start wide and narrow through the project项目开始时范围可能大一些，在项目进行时可以缩小 Team must agree to these boundaries团队成员必须对范围认可 Champion should have control over entire process倡导者必须要对真个过程可控 Issue from Problem Statement should come from within the process boundaries问题描述中提到的过程应该在过程范围之内 Identify Outputs and Customers What does the Process make? – Product and Service 过程产生了什么-产品和服务 Who uses the Outputs?谁使用这些输出 What Requirements do the Customers put on the Outputs? 客户对输出的要求是什么 All Outputs should have Customers and Customers have Outputs, though they may not be one to one 所有的输出都要针对于客户，客户都要有期望输出，尽管它们可能不是一一对应的。 Identify Inputs and Suppliers What Inputs does the Process require过程需要什么输入 Who supplies the Inputs?谁提供了这些输入 What Requirements does the Process put on the Inputs?流程对输入的要求是什么 All Inputs should have Suppliers and Suppliers have Inputs, though they may not be one to one 所有的输入都要有输入者，所有的输入者都要有输入，尽管它们可能不是一一对应的 What is a SIPOC? (什么是SIPOC?) S Suppliers 供应商 I C O P Input 输入 Process 过程 Outputs 输出 Customers 客户 Input Boundary 输入边界 Output Boundary 输出边界 Requirements 需求 Requirements 需求 Suppliers 供应商 Provide the inputs to the process 向过程提供输入 Input 输入 Resources required by the process 过程需要的资源 Input Boundary 输入边界 Specifies when the process starts 指定过程的开始点 Input Requirements 输入要求 What the process requires of the inputs. Measurable, quantifiable. 过程对于输入的需求, 可测, 可量化 Process 过程 The activity which transforms inputs to outputs 把输入转化为输出的活动 Output Boundary