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Chapter 16To Receive Visitors 16.1 Background Information It is well know that industrial markets are characterized by extensive personal interaction between a wide variety of functions in both selling and buying companies. When companies establish relationships across national boundaries the “international variables” of language, culture, education and political differences are added to those present in domestic markets. Thus the need for, and problems of, establishing interpersonal relationships between international marketing and purchasing are likely to be more pronounced. Receiving the visiting guest is one kind of the persons contacts, thus much importance should be attached to this aspect. 16.2 Situational Conversation Section 1: Meeting Customers (Johnson Smith and his colleague Richard Lampl arrive at the Baiyun Airport. Mr. Liu and Miss Li meet them at the airport.) Smith:(To Richard) Look, over there, there they are. Liu: How nice to see you again, Mr. Smith. Smith: It’s a real pleasure to be here. Oh, you haven’t met my colleague Mr. Richard Lampl. Richard, this is Mr. Liuzhong. Lampl: How do you do? Liu: How do you do? And this is Miss Liyao, my assistant. Li: I’m pleased to meet you, gentlemen. Liu: Did you have a nice trip? Smith: Not bad except some turbulence. Liu: Are you through with all formalities? Smith: Yes, we are. Liu: Well, you must be very tired after such a long flight. Shall we take you straight to the hotel? Smith: Yes, that would be best. Li: Here, could I help you with your bags? Lampl: Oh, they are too heavy for you. We can manage. Li: OK, I’ll drive our car here, so please wait a moment. (On the way to the hotel, they talk friendly. Mr. Liu is introducing some recent changes of Guangzhou to the guests. As they drive up before a large hotel...) Lampl: What a beautiful place! Liu: Yes, it is. Now, we won’t get out. We know you are tired from your long journey. And we’ll only get in the way by going to your rooms with you. Beside
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