我院7251例药物咨询情况统计与分析Δ.PDF

我院7251例药物咨询情况统计与分析Δ ＊ # 于 莉 ，邱召娟，沈 健（南京中医药大学附属医院药学部，南京 210029） 中图分类号 R587.1；R95 文献标志码 A 文章编号 1001-0408（2015）02-0260-02 DOI 10.6039/j.issn.1001-0408.2015.02.40 摘 要 目的：为持续提高药物咨询水平和药学服务质量提供参考。方法：收集我院2012－2013年为患者和临床医护人员提供 的有价值的药物咨询记录共计7251份，统计这些记录的咨询人员情况、咨询方式、咨询内容、咨询解答情况，并将咨询内容进行分 类分析。结果：咨询人员中83.6％为患者；咨询方式以当面咨询为主，占81.3％；咨询内容以咨询药物的用法、用量、疗程、功效、适 应证最多，占51.7％；咨询者提出的问题中74.0％药师能当面直接作出回答。结论：药师为患者和临床医护人员提供的药物咨询 服务，可很好地解答其在用药方面的诸多疑问，引导合理用药，同时增进了药师与医护人员之间的联系，促进了临床合理用药。 关键词 药物咨询；药师；药学服务；合理用药 Statistics and Analysis of 7251Cases of Pharmaceutical Consultations in Our Hospital YU Li ，QIU Zhao-juan ，SHEN Jian （Dept. of Pharmacy ，The Affiliated Hospital of Nanjing University of TCM ， Nanjing 210029，China ） ABSTRACT OBJECTIVE ：To provide reference for improving the level of pharmaceutical counseling and the quality of pharmaceu- tical care continously. METHODS ：A total of 7 251cases of pharmaceutical consultations were collected ，which were provided by the pharmacists for the patients ，nurses and doctors during 2012-2013 in the hospital. All the pharmaceutical consultations were statistical- ly analyzed and categorized according to the information of consultants ，consulting manners ，consulting contents and solutions. RE- SULTS ：83.6％of the consultants were patients and 81.3％of the consulting manners were face to face consultations. 51.7％of the consulting contents were about the usage ，dosage ，treatment course ，effects and indications. 74.0％ of the consultations could be solved directly by the pharmacists immediately. CONCLUSIONS ：Pharmaceutical consultation ，which is provided by the pharmacists ， could solve patients ’questions about medications to guide rational drug use ；meanwhile ，it also strengthens contact between pharma- cists and medical staffs to ensure clinical rational drug use. KEYWORDS Pharmaceutical consultation ；Pharmacist ；Pharmaceutical c