英语中的礼貌用语.ppt

学习英语的重要性 1.英语在45个国家是官方语言，世界三分之一的人口讲英语 2.随着酒店全球化及国际酒店集团在国内的发展,酒店行业对语言的要求也越来越高了 3.中国加入世贸组织后，与各国友好往来，更多的世界友人来到中国，对外交流更需要英语 4.更好的服务客人，酒店服务更加专业化 1. Good morning/ afternoon/ evening！三问好 2. May I help you? 有什么可以帮到您的吗 3. What can I do for you? 我可以帮您做些什么 4. Hello/ Hi ! 你好 5. How are you? 你好吗 6. Nice to meet you! 很高兴见到你 A: Thank you very much ! B: You are welcom! A： Good bye。 B：Good bye，have a nice day! A: you, too ! B: Hope you come again! 1.Chinese /western Restaurant 中/西餐厅 2.Manager 经理 3.Superviser 主管 4.Captain 领班 5.Menu 菜单 6.Wine list 酒水单 7.Order 点单 实用词汇 Reservation 预订 Table 桌子 person 人数 Buffet 自助餐 Soup 汤 Pre-dinner 前菜 Cold dishes 冷菜 Main courses 主菜 Desserts 甜品 Serve a dish 上菜 Courtesy language in breakfast 1.Good morning,May I know your room number,please? 2.Would you like any table in particular? 3.Would you like anything to drink? Would you prefer tea or coffee? 4.May I take it away? Do (have)you finish it? / Finish it? 5.Excuse me,would you like anything else as the buffet is going to be cleared now. practice A: Good evening ,sir! Do you have a reservation? B: No. A: How many person? B: 3 A: All right, this way please. How about this seat? B: Perfect,thanks. A:Wait a moment,please. The waiter will take the menu to you C: Eexcuse me .May I take your order,now? B: Sure,I want some …… １go upstairs / downstairs 上楼/下楼　 2 on the second floor 在2楼 3 This way,please. Turn left/ right 这边请， 左转、右转 4 This way to the elevator/ WC 这里通往电梯/厕所 5 Go s