管理沟通方法.ppt

WHO ARE THEY : POSITION (DECISION-MAKER), ATTITUDE, CULTURE, AGE WHAT DO THEY KNOW: EXPERIENCE, UNDERSTANDING OF THE SUBJECT WHAT DO THEY WANT TO KNOW OR NEED TO KNOW: (1) WHAT ARE THEIR EXPECTATION (2) WHAT DO U NEED TO ACHIEVE UR OBJECTIVE SURROUNGDINGS OF PRESENTATION （演讲环境） AUDIENCE AMOUNT （听众数量） LAYOUT OF PRESENTING HALL （演讲厅设计） VISUAL AIDS FACILITIES （设施装备） INFORMATION STRUCTURE INTRODUCTION（开头） “TELL THEM WHAT WILL WANT TO SAY” MIDDLE （中间） “TELL THEM” END （结尾） “TELL THEM WHAT YOU HAVE SAID” MOST IMPORTANT THREE THINGS FOR BUSINESS PRESENTATION WHO PRESENTING HOW PRESENTING WHAT HE SAID 1ST WHO; 2ND HOW; 3RD WHAT FIRST THING SHOULD TO DO IS TO BE FELT YOUR HONESTY, KINDNESS,LOVELINESS Presentation: Beginning TO OVERCOME FEAR NERVOUSNESS AND TO SHOW SELFCONFIDENCE ----PREPARATION ----SELF ALLUSION ----GOING AHEAD CHAT WITH AUDIENCES ----BRAVERY AND SELF-CONFIDENCE ----PAUSE AND SMILE ----DEEP BREATH ----CHECK FORUM FACILITIES Presentation: Beginning CHECK THE ROOM ----ENSURE EQUIPMENT IS WORKING ----MAPS ETC. WHICH CAN HELP IMAGINE PRESENTATION IN UR MIND ----USE OF VISUAL AIDS ----HOW LOUD TO SPEAK ----HOW TO ENGAGE THE QUDIENCE CONFIDENCE CARDS AND REHEARSALS Presentation: Beginning TALK CLEARLY, SLOWLY AND LOUDLY SMOOTHLY LINK POINTS IN THE SLIDES ----DONOT READ SLIDE ENGAGE THE AUDIENCE ----AVOID DISTRACTING MOVEMENT (BODY LANGUAGE) ----KEEP UP EYE CONTACT ----ASK QUESTIONS Presentation: Main Body Body Language（1） Posture： ——Relax、Standing by professional custom ——Not to shiver or shake back and forth ——Keep natural and comfortable Gesture： ——To move freely ——To avoid the hands cross before breast or behind the back； grasp left hand with right one; capture the table; scratch your head or ears Presentation: NONVERBAL COMMUNICATION Body Language（2） Body movement ----To move naturally, to bend fo