外语系.pptVIP

外语系;Module Nine;Task 2;1. To master the basic expression of solving problems.2. To negotiate with clients and find out the exact problem.3. To give appropriate ways to solve the problem.;Lead-in—Group discussion;Useful expressions and patterns;Useful expressions and patterns; Listening; ; ; Listening; Reading and Analyzing ; Reading and Analyzing ;Avalon Textiles 28 Devonport Road Stoke Plymouth PL3 4DW Tel: ++(0)1752 433 9900 Fax:++(0)1752 433 9990 Email: info@avalon.co.uk Mr. Olsen Sales Department Pacific Textiles 212 Twin Dolphin Drive Redwood City, CA 94065 USA 5 Jan 2010;Dear Mr Olsen I am writing with reference to order No. AS 671 which we received last week. When we checked the coats we noticed some damage to the case and when we found that many of them contain flaws of some kinds or other. It seems that these products are not packed properly or checked before dispatch. Please let us know what you intend to do in this matter. I look forward to hearing from you soon. Yours sincerely Brian Rogers Production Manager;Letter from Pacific Textiles to Avalon Textiles Dear Mr. Rogers Thank you for your letter of Jan 5, 2010 regarding order number AS 671. In your letter you state that the case was damaged and that the coats have some flaws when you opened. You suggested that the goods was not properly packed or tested before dispatch. I can assure you that those coats were packed the same way that all our goods are packed and that in four years we have not had any complaints. All products are checked before dispatch. The matter has been complicated as we received a fax on Jan 2 from your company stating that coats had arrived in good condition.; As you are a valued customer of ours, we will do our best to solve the problem. My suggestion is for an expert , which has the service contract in England for our products, to come to your company and inspect. Once we have their report we can