如何准备审计 中英版.pptxVIP

Prepare for Audit如何准备审计 Audit Notice 审核注意事项 3.1 General Considerations During Audit审核时的总体思路 3.2 Answering Techniques 答问技巧 3.3 What You Should NOT Do 你不该做的事 3.4 Dos for the Shop Floor 车间内该做到的 3.5 Operator Prepare 操作员准备 2 3.1 General Considerations During Audit审核时的总体思路 Always escort the auditor!要时时陪同审核员。 Do not let the audit interrupt operation. 不要让审核员打断生产/工作。 Do not give the auditor any privilege. It’s not the way to show your respect. 不要给审计员特权。这不是表现你对审核员尊重的方式。 3 If the question is outside of your area of expertise or job function, state that to the Auditor. If you don’t know the answer, say so. Don’t be afraid of a “it is out of my job scope, it is better to let “some department ” answer that”. 如果问题在你的经验或工作范围外，就明确的告诉审核员。如果你不知道答案，不要害怕说“这不是我工作范围，由“其他”部门回答这个问题会更好”。 对工作范围有疑问时？  Do listen very carefully to the auditor’s questions and comments. 必须非常仔细的倾听审核员的问题和意见 Always ensure you have fully understood the question and ask for clarification if you are unsure what is meant by the question. 永远确保你真正地听明白了问题，如果不清楚，你就要问清楚。 Think before you talk, do not be rash, take your time. 先想后说，不用着急。 Let the auditor complete the question! 让审核员先问完问题！ If auditor want to speak, we should be silence! 审核员想说话时，保持安静 It is OK to keep quiet, do not offer topic. 应该保持安静，不要制造话题 Do not answer questions not asked. Don’t make up your own questions! 不要回答没有问的东西。不要自己创造问题！ There is a balance – also keep auditor happy. 当然也要考虑审计员的情绪。 4 3.2 Answering Techniques答问技巧 3.3 What You Should NOT Do你不该做的事 Do not ask for solution from auditor. 不要询问审计员解决方案。 Don’t say “but the agency xyz told us this is okay, or some site is doing it in that way” 不要说 “但是有关机构的某某告诉我们这样做可以，或有些地方就是这样做的” Do not make over-promises.　 不要做过分的承诺 Do not criticize people or blame other departments in front of the auditor ! 不要在审核员面前批评或责怪其它部门 Do not say “somebody” told me to do so. 不要回答“有人”告诉我这么做。 I have been trained by “ position/department ” for “Procedure/ special skill” before working. 我在工作前经过由“职位/部门”的相关“文件/专业技能”培训。 5 3.3 What You