商务礼仪Professionalbusinessetiquettetraining022.ppt

Communication Manner in the business World 商务世界里的交流方式 Social Manner and Style社交礼仪和风格 社交场合的礼仪 1.Body Noise 身体发出的声音 Coughing 咳嗽 Turn the head from people and cover your mouth with your handkerchief. Say softly “Excuse Me” Respond with “Bless you” Yawning 打哈欠 Apologize must be made by blaming your yawn on lack of sleep, even when boring is the cause. Never pretend people can not hear it. 社交场合的礼仪 2.Same sex generally do not hold hands 同性朋友不要牵手 3.Refrain from greetings that involve hugging 一般情况下问候时都不用拥抱 4.Escalator 乘坐扶手电梯时应靠右 5.Unreceptive to being touched 避免身体接触 保持身体距离 社交场合的礼仪 6.Body Fidgeting This is absolutely forbidden in social behavior: 在办公室的举止 坐电梯的礼仪 Learn to Take Compliments Graciously学习如何接受赞美 When someone praises your work or performance, express your thanks Thank you. Thank you, you are very kind to do so. Thank you, I am glad that you like this song. No. I sing very poorly. It is not that good. Social Introduction社交介绍 A man is always introduced to a woman 先把男士介绍给女士 “Miss Wang, I would like you to meet Mr. Li” “王小姐，让我介绍李先生给你认识。” “Mr. Li, this is Miss Wang” “李先生，这位是王小姐。” 先把年轻的介绍给年长的人 先把比较熟悉的人介绍给比较陌生的人 Business manner different from social introduction manner, because it is based on hierarchy(阶级地位),rank(社会地位)and authority(权威人士). The rule is: -People of less authority are introduced to people of greater authority. 职位较低的被介绍给职位较高的。 -Gender and Age play no role 性别与年龄，不列入规则 Exceptional Cases 例外情况： -Clients and Officials are always more important than people in your company (CEO). 客人及官方人员永远比你公司的高层人士重要。 The Greatest Fears about Making an Introduction Using Titles称呼头衔 Title puts the person into context for others. 头衔把人们放进恰当的社会角色中去。 Is this a professor? 教授? a doctor? 医生? a priest? 神父? an engineer? 工程师? an accountant? 会计师? Never assume that y