CafeTask完成版.doc

III. DEPAR TMENT WHYS OF PERFORMANCE Department: Cafe Berlin A. Service Preparation Service Preparation B. Service Procedure How to greet a guest How to check a reservation How to receive a reservation How to seat a guest How to present a menu How to take a drink order How to serve drinks How to take a food order How to serve bread and butter How to serve plated food How to clear the plates, cutleries and glasses How to change an ashtray How to crumb down a table How to serve a dessert How to serve a coffee How to serve a tea How to present a bill How to thank guest upon departure How to polish and handle glassware How to polish and handle chinaware How to polish and handle cutlery How to prepare a side station How to open and serve a bottle of white wine How to open and serve a bottle of sparkling wine How to open and serve a bottle of red wine How to serve a packet of cigarette C. Operating Procedure How to operate a bar How to handle a returned beverage How to perform a internal bar transfer form How to prepare garnishes How to receive stock and storage How to prepare beverage inventory How to fill up a full bottle sales report How to serve a mixed drink How to serve a birthday cake D. Close the Bar Restaurant How to close a bar How to close a restaurant  Department部门 Cafe Berlin Job title : Task No任务号. : PP CBO 001 Task任务 Service Preparation Equipment Required设备要求 : Keys, checklist核对清单 WHAT TO DO HOW TO DO WHY Ready to be on duty 准备就绪 Opening the restaurant 打开餐厅 Check the maintenance 检查维护设备 - Staff must be on time to come to work with smile, clean uniform and well groomed. 员工需仪容整洁着清洁的制服，面带微笑的准时上班。 - Pick up keys from the Security Department, open the door turn on the light. 从安全部取得钥匙后，打开餐厅的门并且开灯。 - To use checklist to check the restaurant, table and chair’s condition. 通过核对清单检查餐厅的所有设备，包括桌椅。 - Hotel’s standard. 酒店标准 - To open the restaurant door. 打开餐厅的门 - Maintenance programmer. 维护设备 PREPARED BY: APPROVED BY: DESIGNAT