管理学术语.ppt

KEY TERMS OF CHAPTER ONE top managers 高层管理者 middle managers 中层管理者 first-line managers 基层管理者 planning 计划 organizing 组织 leading 领导 controlling 控制 conceptual skills 思维技能 human skills 处理人际关系技能 technical skills 技术技能 organizational performance 组织绩效 KEY TERMS OF CHAPTER TWO Scientific Management 科学管理理论 Administrative Management 组织管理理论 Behavioral Management Theory 行为管理理论 Management Science 管理科学理论 Contingency Theory 权变理论 Division of labor 劳动分工 unity of command 统一指挥 unity of direction 统一领导 Line of authority 等级链 Centralization 集权 KEY TERMS OF CHAPTER THREE terminal value 终极价值观 Instrumental value 手段价值观 organizational stakeholders 利益相关者 Societal ethics 社会道德 Professional ethics 职业道德 Individual ethics 个人道德 Organizational Culture 组织文化 KEY TERMS OF CHAPTER FIVE task environment 任务环境 general environment 一般环境 Barriers to entry 进入壁垒 Boundary-spanning 边界延伸 KEY TERMS OF CHAPTER SEVEN bounded rationality 有限理性 programmed decision making 程序化决策 non-programmed decision making 非程序化决策 ambiguous information 模糊信息 satisfying 满意度 groupthink 群体盲思 nominal group technique 名义群体法 KEY TERMS OF CHAPTER EIGHT corporate-level strategy 公司层战略 business-level strategy 事业层战略 functional-level strategy 职能层战