丽思卡尔顿酒店 HR.pdf

The Portman Ritz-Carlton: Setting up our Ladies and Gentlemen for Success Prior to 1998, The Portman Shangri-La Hotel in Shanghai was a five-star property Mark DeCocinis: Regional Vice President, much like any other in the city. Employee (Asia Pacific) The Ritz-Carlton Hotel and guest satisfaction ranged between 70 Company and 80 percent, and finances were unspectacular. But after Mark DeCocinis and The Ritz-Carlton took over management of the hotel in early 1998, employee satisfaction soared, guests were much happier, and finances improved. In just a few years, then General Manager DeCocinis and The Ritz-Carlton lifted the hotel to a level all its own, using a proven business approach and sound human resource management A native of Salerno, Italy, Mark DeCocinis was practices. brought up in the United States. He brings more than 20 years of hotel experience to his The Portman Ritz-Carlton currently has position. He was formerly general manager of more than 700 employees. For five The Ritz-Carlton, Aspen, following posts as consecutive years, its annual employee hotel manager and general manager of The satisfaction rate has been the highest Ritz-Carlton, San Francisco. He has held food among all of the Ritz-Carlton’s 63 hotels and beverage director positions at Ritz-Carlton hotels and r