PMBOK项目管理知识体系(下).pptx

Project Management Knowledge (PMBOK Guide) 项目管理知识体系（下）;Scope 内容;Course Objectives 课程目标;Teaching Structure 教学结构;Agenda 议程;Scope (1) 第1部分;Deming’s Chain Reaction戴明连锁反应;Project Quality Management项目质量管理;Three Fundamental Concepts三个基本概念 ;Grade质量等级 A category or rank given to entities having the same functional use but different requirements for quality.对给定实体来说，具有相同使用功能不同质量要求的质量范畴和等级;Project Quality Management项目质量管理 A subset of Project Management that includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. 项目管理知识的一个分支，包括保证项目满足需求而采取措施的过程 ;Four Quality Management System四个质量管理系统;ISO 9000 Quality SystemISO9000质量系统 ;Total Quality Management (TQM)全面质量管理（TQM） ;Four Key Quality Experts四位著名质量管理专家;Four Key Quality Experts四位著名质量管理专家;Four Key Quality Experts四位著名质量管理专家;Four Key Quality Experts四位著名质量管理专家;PM Knowledge Areas and Processes项目管理知识领域与过程;Quality Planning质量计划;Quality Planning --Inputs, Outputs, Tools Techniques质量计划--输入，输出，工具和技术;Quality Policy 质量政策;Scope Statement 范围描述;Tools and Techniques工具和技术;Quality Management Plan 质量管理计划;Operational Definitions 操作说明;Quality Assurance 质量保证;Quality Assurance 质量保证;Quality Assurance --Inputs, Outputs, Tools Techniques质量保证--输入、输出，工具和技术;Quality Audit 质量审计;Quality Control 质量控制;Quality Control --Inputs, Outputs, Tools Techniques质量控制---输入，输出，工具和技术;Scope Verification Quality Control范围确认和质量控制 ;Pareto Diagrams 柏拉图;Terminology Differentiation 术语的区别;Prevention – keeping errors out of the process 预防-在过程中避免差错 Inspection – keeping errors out of the hand of the customer 检查-避免差错对用户造成影响 ;Attribute Sampling –品质抽样-The result conforms or it does not (yes or no). 结果符合或不符合要求;Special causes – unusual events 特殊原因--无规律事件 ;Tolerance – The result is acceptable if it falls within the range specified by the tolerance 容限--在详细的公差范围内可以接受的结果 Control limits – The process is in control if the result falls within the control limits 控制界限--过程产生的结果在控制界限以内;Quality Improvement 质量改进;QUESTIONS 问题;Sc