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银行客户开户
•Cognizant 20-20 Insights
Efficient Client Onboarding:
The Key to Empowering Banks
Client onboarding is one of the most critical functions for banks as
it directly impacts client experience, servicing and relationships —
all of which, in turn, impact profits.
Executive Summary touch point — the “client onboarding” process
— has emerged as a vital client service differen-
Client onboarding is emerging as a major focal
tiator. Banks’ infrastructure for client onboarding
point for banks and financial institutions, which
has therefore become a focal point for CIOs in
are grappling with evolving market dynamics, stiff
terms of cost, capacity, productivity and opera-
competition, regulatory scrutiny and operational
tional efficiencies.
overheads. This area offers banks an opportunity
to expand to new geographies, acquire newer and
From a business perspective the client onboarding
stronger businesses and establish themselves as
function is extremely complex, given differing
best in class. Banks therefore need to streamline
local regulations and the lengthy negotiations
the onboarding process and
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