质量管理体系要求 iso9001-2015.pdf

For BSI Training Use Only ISO FDIS 9001:2015 质量管理体系 要求 1 / 26 BSI Learning 201506 For BSI Training Use Only Contents 目次 Foreword 前言 Introduction 引言 0.1 General 总则 0.2 Quality management principles 质量管理原则 0.3 Process approach 过程方法 0.4 Relationship with other management system standards 与其他管理体系标准的关系 1 Scope 范围 2 Normative references 规范性引用文件 3 Terms and definitions 术语和定义 4 Context of the organization 组织情境 4.1 Understanding the organization and its context 理解组织及其情境 4.2 Understanding the needs and expectations of interested parties 理解相关方的需求和期望 4.3 Determining the scope of the quality management system 确定质量管理体系范围 4.4 Quality management system and its processes 质量管理体系及其过程 5 Leadership 领导力 5.1 Leadership and commitment 领导力和承诺 5.1.1 General 总则 5.1.2 Customer focus 以顾客为关注焦点 5.2 Quality policy 质量方针 5.2.2 Developing the quality policy 制定质量方针 5.2.2 Communicating the quality policy 沟通质量方针 5.3 Organizational roles, responsibilities and authorities 组织的角色、职责和权限 6 Planning for the quality management system 质量管理体系策划 6.1 Actions to address risks and opportunities 应对风险和机会的措施 6.2 Quality objectives and planning to achieve them 质量目标和实现计划 6.3 Planning of changes 变更的策划 7 Support 支持 7.1 Resources 资源 7.1.1 General 总则 7.1.2 People 人员 7.1.3 Infrastructure 基础设施 2 / 26 BSI Learning 201506 For BSI Training Use Only 7.1.4 Environment for the operation of processes 过程运行环境 7.1.5 Monitoring and measuring resources 监视和测量资源 7.1.6 Organizational knowledge 组织知识 7.2 Competence 能力 7.3 Awareness 意识