sunny新视野商务英语Unit8ReceivingVisitors.ppt

sunny receptionist: provide information answer switchboard receive visitors answer queries deal with (telephone) enquiries take message make arrangement direct the comers to the right person keep the receptions area tidy, organize reading materials and provide refreshment do basic clerical work do simple bookkeeping To be a receptionist you should: have a smart appearance; have good communication skill, both spoken and written be able to stay calm under pressure at busy times be courteous(有礼貌的), but firm, when dealing with difficult, impatient or distress people be efficient and well organized be able to work on your own have basic computer skills be able to use office equipment such as switchboards, fax machines and photocopiers be interested in the work of the organization Teaching Objectives After completing this lesson, students should be able to: ---understand the procedures involved when receiving business visitors; ---effectively use communication skills to: receive business visitors who have an appointment; receive business visitors who do not have an appointment; meet visitors at the airport; participate in small talk about travel, weather or accommodation. New words（P96-100） appointment sketch trading company recommend movement procedure accompany accommodation alternative register agency agreement Purchasing manager extension 约会 草拟，简述 贸易公司 推荐 移动 程序 陪同，陪伴 住宿 可供选择的 记录 代理协议 采购经理 分机 Task 2-1 A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors. A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on