华为培训资料.ppt

Thank you谢谢 * * * * * * * Game: Ask everyone to stand up and close their eyes Whilst their eyes are closed, ask them to point and turn to face north Ask everyone to open his/her eyes. In most teams, individuals will be facing nearly every point on the compass A compass consists of a magnetic needle swinging freely and pointing to magnetic north. It’s also an instrument used by navigators at sea and pilots. The principle of true north is also applicable in business. Without a compass all of you point in a different direction when asked for true north. So for all of us to work in the same direction, we must be all very clear in terms of the Mulia true north. True north starts with VISION It is like climbing a mountain – if you on the base and your Vision is to be on the top of the mountain before lunch – we know that we like to be on the top of the mountain – Vision Mission is to clime the mountain before lunch – the questions we have to ask at that time: Why (do I like to climb the mountain) When (how much time….will I have) How (will I get there – how will we succeed) What ( tools are required) The vision need to be the same to ensure that we will all follow the right direction – this we can only do as a TEAM * * * * * * A life without goals is like a football match without goalposts.How do we know where we are heading? How do we know when we have arrived? * Put people in groups and let them write down examples how they can ensure that this mission statement will be alive in their department and through the entire hotel * * * * * * * * What is Qual@titude? There are two power words in one. Can anyone guess? * * It’s no accident that these thoughts come to your mind. These companies work hard to reach their Vision. By having a Mission and following the Quality Standards. Q: So how do you create a awareness about your company? Write feedback on flipchart. . * * Place picture of own hotel into the presentation Q: Why do we some