酒店管理前厅 酒店服务操作——更新内部电话分机号码表2015叶予舜).pdfVIP

酒店管理前厅 酒店服务操作——更新内部电话分机号码表  Why is this task important for you and our guests? 为什么这个任务对于你和我们的客人如此重要？ Answers: 回答： 1. We must provide a prompt and accurate telephone service. 我们必须提供迅速和准确的电话服务。 2. We must update the extensions list regularly in order to be able to offer professional service. 我们必须定期更新电话分机号码表，以便能够提供专业的服务。 3. Increase our GSTS score. 提高 GSTS 分数。 1 叶予舜 二〇一四年十二月二十八日星期日 WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1. Hotel extension list Hotel office extension number will Why don’t we put the list at the 酒店分机号码表 be listed on the Hotel Telephone staff notice board or public? Extension list. 我们为什么不把分机号码表列出放在员 酒店办公室电话号码将被列出酒店分机 工布告栏或公众区域？ 号码表上。 2. Obtain new information Obtain updated staff movement Why must the information relating monthly information from HR department to staff changes be obtained from 每月获得新的信息 monthly. the Human Resources Department? 每月从人力资源部获得员工人事变动信 为什么必须从人力资源部获得员工变动 息更新。 信息？ 3. Refer the information Refer to the respective department Why should we refer to other 询问信息 head if there is a query. department heads for the 如果有疑问，可以询问各相关部门的领 information? 导。 为什么我们应向其他部门的领导询问相 关信息？ 4. Updated and Update the Hotel Internal Why should we update the list so distributed extension Telephone Extension