酒店管理前厅 酒店服务操作——查看酒店邮箱2015叶予舜).pdfVIP

酒店管理前厅 酒店服务操作——查看酒店邮箱  Why is this task important for you and our guests? 为什么这个任务对于你和我们的客人如此重要？ Answers: 回答： 1. People send emails to the hotel which are important and they expect them to be actioned swiftly. 人们发送重要的邮件到酒店并希望邮件被立即处理。 2. These emails can include room reservations and other important information for guests 这些邮件包含房间预订以及客人的其他重要信息。 3. I appreciate that by checking the mail box frequently, messages are actioned swiftly and information will not get lost. 时常检查邮箱，邮件被迅速处理且信息不会丢失对此我表示感激。 1 叶予舜 二〇一四年十二月二十九日星期一 WHAT/ STEPS 步骤 HOW/ STANDARDS 怎样做/标准 TRAINING QUESTIONS 问题 1. Check Check Hotel email at least 3 times Why do I have to check the email 3 检查 each day. times a day? 每天至少检查 3 次酒店邮箱 为什么我每天至少要检查 3 次邮箱？ 2. Receiving mail for in- If you receive an e mail for an in- Why do I have to print the mail? house guests house guest, print the mail. 为什么我需要打印邮件？ 为住店客人接收邮件 如果你收到住店客人的邮件，将其打 印。 Put the mail into the an envelope. 将邮件放入信封。 Check the name and note the room number and name on the envelope. 检查姓名并在信封上记录姓名及房间 号。 3. Receiving mails for If you receive a mail for other Why do I have to forward the mail? other Departments Departments, please forward this 为什么我要转发邮件？ 为其它部门接收邮件 mail immediately. 如果你收到了其它部门的邮件，请立即 Why do I have to keep the mai