酒店管理前厅 酒店服务操作——计费系统入账2015叶予舜).pdfVIP

酒店管理前厅 酒店服务操作——计费系统入账  Why is this task important for you and our guests? 为什么这个任务对于你和我们的客人如此重要？ Answers: 回答： 1. Guests can experience our efficient and accurate service. 客人可以体验我们高效准确的服务。 2. Increase our GSTS score. 提高 GSTS 分数。 3. Demonstrate my professionalism. 体现我们的专业。 4. I understand, that the hotel might lose money if I do not know what to do. 我理解，如果我不知道怎样去做，酒店可能会有经济损失。 1 叶予舜 二〇一四年十二月二十八日星期日 WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1. Understand the function The Interface Lost Posting System What will happen if the Interface of the system enables us to capture telephone Lost Posting System breaks down? 理解系统的作用 calls transactions that have not 如果计费系统失灵将发生什么情况？ been posted by the Call Accounting System. 计费系统入账能使我们获得没有被电 话计费系统自动入账的电话办理方法。 2. Check frequently Check the Call Accounting System Why do I have to check the system 经常检查 frequently to view all the telephone frequently? transactions. 我为什么必须经常检查计费系统？ 经常查看电话计费系统并检查所有电 话的转接。 3. Verify If transactions are located, verify Why do I have to verify the 核实 each transaction against the telephone charges? Telephone Calls Master Log. The 我为什么必须核对电话费用？ Telephone Calls Master Log is retained at the Guest Service Center Department at all times. 电