酒店管理前厅 释放成本——酒店客房前台部分2015叶予舜).pdfVIP

酒店管理前厅 释放成本——酒店客房前台部分 1. Are you using ‘creative scheduling’ to provide desk coverage? 你是否采用‘创意型日程表’进行前台的人员安排？ Utilizing amid-shift (11am-7pm) may provide adequate coverage rather than an additional7am-3pm or 3pm-11pm shift Are Managers or other trained team members scheduled to cover swing shifts, or breaks? During peak days and peak hours, consider four 10-hours shifts to provide more overlap from one shift to another (Please remember to adhere to overtime and local labour rules) 采用中班（中午 11 点 - 晚上 7 点），比增加上午 7 点-下午 3 点或下午 3 点-晚上 11 点的班次能提供更有效的人员安排。 是否安排经理或其他经过培训的团队成员负责小夜班（一般下午四点到半夜） 或休息时间？ 在旺季和高峰时段，考虑使用 4 个 10 小时的班次为两个班次提供更长的重 叠时间（请牢记遵守加班和当地的劳动法规）。 2. Do you pre-block and pre-register your guests? 你是否为客人预先编排和预先登记客房？ Consider looking beyond just your PCR guests when it comes to pre- blocking and pre-registering 1  叶予舜  二〇一五年九月二十九日星期二  Pre-blocking in sections of the hotel allows for more productive housekeeping service – less travel between rooms *When you pre-key, only use one key unless the guest requests additional keys Remind Front Desk personnel to ask for keys on departure to recycle them 考虑为优悦会会员以外的客人预先编排和预先登记客房 预先编排酒店各区域的客房，能使客房服务的效率更高，减少服务人员往返 客房之间路程 当你预先准备钥匙时，除非客人要求，只准备一把钥匙， 提醒前台员工在客人离店时取回钥匙，便于循环使用 3. Are you conserving on Front Desk expendables? 你在前台消耗品方面是否做到节俭？ When you print your shift reports or downtime reports, utilize both sides of the paper to print the next shift’s reports Consider printing reports to PDF instead of using paper 在打印排班报告或停工报告时，可以利用纸张的两面打印下一班次的报告 可以考虑将报告打印成 PDF 文件，而不使用纸张 4. Have you considered going “paperless”? 你是否考虑过“无纸”办公？ 2  叶予舜  二〇一五年九月二十九日星期二  In addition to ‘printing’ reports to PDF, look for opportunities to