酒店安保部培训手册（中英文）.ppt

Security Department保安部;Mission 使命;Organization Chart部门组织结构图;Key Responsibility 主要工作职责;Service Area服务区域;Exterior外部区域: All building exterior roofs/walls/windows/doors/doorways are monitored for: 时常检查建筑外部情况：房顶、墙体、窗户、门、门口等。 Unusual situations, damage, unusual /unexpected changes.异常情况，损坏和变化。 Suspicious boxes, packages, backpacks, etc.可疑的箱子，包裹，背包等。 Lobby Entrances and Public Areas (Refer to Watchman’s Tour) 大堂的入口和公共区域（参考巡逻路线图） Patrol each area hourly on a 24/7 schedule 根据7天24小时，每小时检查一次 Parking Areas and Hotel Access Points 停车场和定点区域 Continuous patrols will be done in car parks, roadways, receiving bay and public areas. 连续性的巡逻并检查如下区域：停车场区域，行车道、收货处及公共区域。 Enforcement checks will be done on vehicles improperly parked, left unattended in inappropriate areas, left for extended periods of time or parked overnight without proper authorization. 执行对随意停放或无人看管的车辆，超时停放或未经认可过夜停放的车辆的检查。 ; Interior内部区域: Be knowledgeable to answer guest’s questions or direct guests to groups or persons who can assist with their needs. 回答客人或团队的问题并给予需要帮助的客人或团队直接的帮助． Check common areas every hour. 每半小时检查以下区域： FB outlets 餐饮部营业区域 Staff areas 员工区 Lobby 大堂 Entry Points 入口 Toilets 洗手间 Offices 办公室 Guest amenities 客用区域; Security Distribution Point 保安岗位分布点: Lobby Entrance 大堂入口处 Lobby 大堂 Staff Entrance 员工入口处 Car Parking Area Exit (-1B) 车道出口处（负一层） Passage from -1B to -2B 负一层到负二层的通道处 CCTV Room 监控中心 Guest Room Area ( 3 Security Staff) 客房区域（共3个保安员） Patrol （2 Security Staff）2个保安员不间断巡逻 ;Watchman’s Tour巡逻路线;Basement 1/ -1楼： CCTV Room → Security Office → Staff Entrance → Engineer Office → EDP Office → Male/Female Locker R