Hewitt职位评估手册.doc

PAGE ArgentinaAustralia Argentina Australia Austria Belgium Brazil Canada Channel Islands Chile China Czech France Germany Greece Hong Kong Hungary India Ireland Italy Japan Malaysia Mauritius Mexico Netherlands Philippines Poland Puerto Rico Singapore South Africa South Korea Spain Sweden Switzerland Thailand United Kingdom United States Venezuela To protect the confidential and proprietary information included in this material, it may not be disclosed or provided to any third parties without the approval of Hewitt Associates LLC. 珠海移动 职位评估手册 翰威特咨询 2007年9月 Hewitt Associates Hewitt Associates LLC PAGE 19 翰威特咨询 珠海移动　　　 目录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc171094297 职位评估手册说明 PAGEREF _Toc171094297 \h 2 HYPERLINK \l _Toc171094298 第一章 职位评估及翰威特灵点职位评估法概述 PAGEREF _Toc171094298 \h 3 HYPERLINK \l _Toc171094299 1.1. 职位评估概述 PAGEREF _Toc171094299 \h 3 HYPERLINK \l _Toc171094300 1.2. 翰威特灵点职位评估法概述 PAGEREF _Toc171094300 \h 5 HYPERLINK \l _Toc171094301 第二章 翰威特灵点职位评估法要素说明 PAGEREF _Toc171094301 \h 6 HYPERLINK \l _Toc171094302 2.1. 要素一：知识与技能 PAGEREF _Toc171094302 \h 6 HYPERLINK \l _Toc171094303 2.2. 要素二：影响/责任 PAGEREF _Toc171094303 \h 8 HYPERLINK \l _Toc171094304 2.3. 要素三：解决问题/制定决策 PAGEREF _Toc171094304 \h 10 HYPERLINK \l _Toc171094305 2.4. 要素四：行动自由度 PAGEREF _Toc171094305 \h 11 HYPERLINK \l _Toc171094306 2.5. 要素五：沟通技能 PAGEREF _Toc171094306 \h 13 HYPERLINK \l _Toc171094307 2.6. 要素六：工作条件 PAGEREF _Toc171094307 \h 15 HYPERLINK \l _Toc171094308 第三章 职位评估常见问题及解答 PAGEREF _Toc171094308 \h 17 HYPERLINK \l _Toc171094309 3.1. 领导是不是在所有因素上得分都要比下属高？ PAGEREF _Toc171094309 \h 17 HYPERLINK \l _Toc171094310 3.2. 职位评估是否要考虑目前任职者的情况？ PAGEREF _Toc171094310 \h 17 HYPERLINK \l _Toc171094311 3.3. 某职位的工作没有完成会造成严重后果，该职位在影响/责任的得分就高吗？ PAGEREF _Toc171094311 \h 17 HYPERLINK \l _Toc171094312 3.4. 同一个职位如果有多项职责，该职位在影响/职责要素上应该如何打分？ PAGEREF _Toc171