职场英语：教你10个职场上实用的沟通技巧.docx

美联英语提供：职场英语：教你10个职场上实用的沟通技巧小编给你一个美联英语官方试听课申请链接：/?tid=16-73374-0The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.无论在何种环境的职场里，有效且得体地与上司，同事以及下属的沟通都是一门不可忽视的学问。在数字时代的员工必须懂得如何有效地当面传递和接收讯息，当然，通过电话，邮件和社交媒体等渠道也不例外。Here are the top 10 communication skills that will help you stand out in todays job market.下面是10个短小而精悍的沟通技能，一旦掌握了，你就能在职场中脱颖而出。1.Listening1. 用心聆听Being a good listener is one of the best ways to be a good communicator.懂得侧耳倾听，是成为好的沟通者的最佳方法。Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.通过积极主动地聆听他人的话，你能更容易领略到其他人想表达的意思，并能给出恰当的反馈。2.Nonverbal Communication2.非言语沟通Your body language, eye contact, hand gestures, and tone all color the message you are trying to convey.你的肢体语言，眼神交流，手势和语气都能为你想表达的讯息润色。Also pay attention to other peoples nonverbal signals while you are talking.当你在说话时，多多留意他人的非言语特征。Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.因为通常，非言语特征传达着一个人的真实所想。比如说，如果对方没有跟你进行眼神交流，那么他/她有可能感到拘谨或试图隐瞒事实。3.Clarity and Concision3.简单明了Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.表达个人所想时尽可能言简意赅。在表达前先想好怎么说，这样能够避免过度表达以及使你的听众感到困惑。4.Friendliness4.友好待人Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees - a quick I hope you all had a good weekend at the start of an email can personalize a message and make the