英语与导购——常用服务英语70句.doc

一、招呼声 1、欢迎光临广百百货公司！ Welcome to Grandbuy Department Store ！ 2、早上好，先生。我能为您效劳吗？ Good morning, sir. May I help you? 3、下午好，女士。我能为您做些什么吗？ Good afternoon, madam. What can I do for you? 4、先生，您要什么？ What would you like, sir ? / What can I show you, sir ? 5、请慢慢选购。 Take your time, please. 二、听不懂时的应付之道 6、请再说一遍，好吗？ Pardon ? / Would you mind repeating your question, please ? 7、请您说慢一点，好吗？ Would you please speak more slowly? 8、请您说慢一点。 A little more slowly, please. 9、抱歉，请问您说的pink 什么意思？ Excuse me, what do you mean by “ pink”? 10、对不起，我不懂您的意思。 I’m sorry. I didn’t understand you. 11、对不起，我没听懂你的话。 I’m sorry, I couldn’t get what you said/your mean. 12、恐怕我没办法用英语解释。 I am afraid I can’t explain it in English. 三、表示歉意 13、请稍等。 Wait a minute, please. 14、您介意等一会吗？ Would you mind waiting for a second? 15、非常抱歉让您久等了。 I am sorry to have kept you waiting. 16、非常抱歉延迟了。 Sorry for the delay. 17、请您别在这里吸烟好吗? Would you please refrain from smoking here? 18、很抱歉不能为您效劳。 We are sorry we couldn’t help you. 四、指引顾客 19、我带您去，请这边走。 Let me take you there. This way, please. / Let me show you the way. 20、直走，然后向右/左拐。 Go straight，then turn right/left. 21、在二/三/四楼。 It is on the second/third/fourth floor. 22、在楼上（下）有通道。 There is a passageway upstairs(downstairs). 23、在扶梯前方。 It’s in front of the elevator. 24、一直走到尽头。 Keep going until you go to the end. 25、请跟我走。 Follow me, please. 五、展示商品及推荐购买 26、您喜欢哪一种样式？ Which type/one do you prefer? 27、您觉得这个怎么样？ What do you think of this one? 28、您想看看吗？ Would you like to have a look? 29、您想试穿一下吗？ Would you like to try it on? 30、我认为这个最适合您。 I think it suits you best. 31、它十分适合您。 It looks good on you. 32、这是必威体育精装版款式。 It’s the latest design. 33、它在我们这儿很流行。 It’s very popular here. 34、让我告诉您怎样使用。 Let me show you how to use it. 35、给您。 Here you are. 36、很抱歉，货已经售完。 I am sorry, it is out of stock. 37、很抱歉，我们没有您的尺寸。 I am sorry, we don’t have your size. 38、请问您有其他需要吗？ Would you like something else? 六、议价、提供折扣和优惠 39、本店货无二价。 I’m sorry, we hold the one-price policy here. 40、我们正在大减价，我可以给你打六折。 We are on sale now