中厦·维多利亚庄园管理处保洁管理方案正本.doc

目 录 维多利亚庄园保洁服务概况描述···································3 1、维多利亚庄园保洁情况阐述····································3 2、保洁服务内容················································3 3、保洁服务目标················································3 4、保洁服务标准················································3 部门岗位设置··················································9 组织架构图··················································9 人员编制及上班时间规划······································9 岗位职责······················································10 各岗位职责·················································10 工作内容···················································11 工作区域···················································13 人员任职要求··················································15 环境主管···················································15 保洁班长···················································15 保洁员·····················································15 各项服务过程控制·············································16 环境主管···················································16 保洁班长···················································19 保洁员·····················································22 清洁机械使用、保养、管理方法·······························31 保洁员培训作业规程·········································33 清洁安全管理规定···········································34 保洁工作应急管理规程·······································34 家具清洁服务管理规程·······································35 保洁员工考核规程···········································39 物资采购配置计划··············································41 部门工作计划·················································45 人员培训计划·················································46 部门各项规章制度·············································48 1、清洁机械管理规定··············································48 2、清洁工具管理规定··············································49 3、保洁班物资领用管理规定········································50 4、保洁员工仪容、仪表及行为规范··································52 5、保洁家政服务人员行为规范······································54 6、保洁班相关规定·········