第18章讲义翻译(张吉浪20毕耀元).docVIP

第十八章 1 Foundations of Control控制的基础 2 What Is Control and Why Is It Important?什么是控制？控制为何重要？ Define control.定义控制 Contrast the three approaches to designing control systems.比较控制系统的三种方法 Discuss the reasons why control is important.详述控制为何重要 Explain the planning-controlling link.解释计划和控制间的联系 The Control Process控制过程 Describe the three steps in the control process.描述控制过程的三个步骤 Explain why what is measured is more critical than how it’s measured.解释为什么衡量什么比如何衡量更重要 Explain the three courses of action managers can take in controlling.解释控制过程中管理者可以采用的三种行动方案 3 Controlling Organizational Performance监控组织绩效 Define organizational performance.定义组织绩效 Describe the most frequently used measures of organizational performance.描述衡量组织绩效常用的方法 Tools for Organizational Performance监控组织绩效的工具 Contrast feed forward, concurrent, and feedback controls.比较前馈控制、同期控制和反馈控制 Explain the types of financial and information controls managers can use.解释管理者可以使用的财务控制和信息控制类型 Describe how balanced scorecards and benchmarking are used in controlling.描述如何在控制中运用平衡计分卡和标杆比较 4 Contemporary Issues in Control当前控制的问题 Describe how managers may have to adjust controls for cross-cultural differences.描述管理者可能会如何针对文化差异调整控制 Discuss the types of workplace concerns managers face and how they can address those concerns.详述管理者面临工作场所问题及他们如何处理这些问题 Explain why control is important to customer interactions.解释为什么控制对客户交互管理是重要的 Discuss what corporate governance is and how it’s changing.解释什么是公司治理以及它如何变化 5 What Is Control?什么是控制？ Controlling控制 The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations.控制是对工作情况的监督、对比并纠正的过程。 The Purpose of Control控制的目的 To ensure that activities are completed in ways that lead to accomplishment of organizational goals.确保各项行动的完成方向朝着达到组织的目标 6 Designing Control Systems设计控制系统 Market Control市场控制 Emphasizes the use of external market mechanisms to establish the standards used in the control system.一种强调使用外在市场机制，以在系统中建立使用标准来达到控制的方法 External meas