沟通英语-高级实用用英语视听说技能1.ppt

WHO makes small talk? those who do not know each other at all people who are only acquaintances office employees customer service representatives, waitresses, hairdressers, receptionists WHAT do people make small talk about? weather current events something that you and the other speaker have in common school /work WHERE do people make small talk? where people are waiting for something (bus stops, boarding area, doctor’s waiting room, in queues, elevators, lunchrooms, restrooms) social events WHEN do people make small talk? the first time you see or meet someone on a given day during a break in a meeting or presentation when there is very little noise WHY do people make small talk? break an uncomfortable silence fill time be polite Taboos personal information (age, salaries, marriage, weight, etc.) body negative comments or private issues about another person controversial issues (religion, race, sex, drugs, politics) issue that one does not seem comfortable with or interested in At a Bus Stop not common to discuss personal information relating to work not acceptable to discuss salaries too personal politics is not a “safe” subject The woman suggested that she wanted to end the conversation. The man did not take the hint. not an appropriate time to start a new conversation At a Party rude not to say anything or answer someone keep negative comments out of talk not appropriate to discuss salaries Bodies are not a “safe” topic. The man did not take the cue that the woman wants to end the conversation. “Wait” is a very direct word that should never be used in small talk. Religion is not a “safe” subject. Word Power conversationalist ice breaker positive compliment sincere elaborate small talk lie recap initiate humorous ethnic upbeat gossip handshake interrupt enthusiastic flexible offend signal  Postgraduate English for Non-English Majors Mon. 8:00--11:00 Classroom 2212 Students majoring in Property Assessment