e 化供应链管理之绩效指标探讨a study on the performance ....pdf

資訊管理研究 第三卷 第二期 二○○一年四月 57 e 化供應鏈管理之績效指標探討 葉焜煌 大同大學事業經營系所 摘要 由於產業競爭結構改變，e 化供應鏈(SCM)已逐漸成為資訊業的核心競爭策略，以 期資訊流、物流順暢無礙，資訊即時共享；尤其是 e 化整合的供應鏈體系，更是資訊業 品牌廠商與代工廠商努力推動的目標。但是 e 化 SCM 的推動 ，涉及不同的獨立營利企 業個體，供應鏈體系所有相關成員是否有「利害與共、共存共榮」的共識，將影響 e 化 SCM 推動的驅動力與成效。 因此，廠商在推動 e 化 SCM 時，除了以自身利益考量之外，也必須站在上游供應 商的立場來思考，才能激勵供應鏈體系相關成員投入配合推動。而效益的評估始於正確 評估指標的建立，因此本文目的在於以中心工廠的立場與上游供應商的立場，探討評估 e 化供應鏈績效的指標。本文從企業競爭觀點，就與 e 化具體相關之競爭準則：成本、 品質、時間、彈性、與服務等構面，擬議評估e化供應鏈管理之績效指標，以供政府與 業界推動e 化 SCM 體系的參考。 關鍵字：供應鏈、 化供應鏈、績效指標、競爭準則 e A Study on the Performance Indicators of e-Supply Chain Management Kun-Huang Yeh Graduate School of Management Tatung University ABSTRACT Due to structural changes stemming from industrial competition, e-SCM (supply chain management) has become a core competitive strategy in the hope that the flows of material and information can be synchronized and information can be shared among the supply chain members in time by managing the supply chain as a single entity. More specifically, an integrated e-SCM system is the objective of joint efforts by members along supply chain in the information industry. However, the implementation of e-SCM involves different business firms which operate independently. Whether the members along the supply chain have the consciousness of mutual benefit and mutual dependence or not will affect the motivation and perf ormance of e-SCM implementation. 58 資訊管理研究 第三卷 第二期 二○○一年四月 To expect the members of the supply chain to make commitment to the implementation of SCM, manufacturers should also consider the benefit of their supplier while pursuing t