物业公司绩效评价体系的构建与实施.pdfVIP

中文摘要 伴随着我国房地产业的发展，作为地产业衍生品的物业行业是机遇与挑战并 存。随着大量国外企业的入市，国内外企业之间的竞争也越发激烈，在内外受“敌” 的形势下，如何能够牢牢把握住市场机遇、如何提高企业的竞争能力、如何获得 消费者的认可从而赢得市场成为我国物业管理企业经营中日益突出的问题。为 此，拥有一套科学的、有效的与物业管理企业实际相符的绩效评价指标体系，对 物业管理企业的经营业绩进行分析和评价显得极其重要。 目前，虽然关于房地产行业绩效评价方面的研究已经非常丰富，但针对我国 物业管理行业的，专业的、完整的绩效评价指标体系等方面的专题研究却显得及 其贫乏，这与我国物业行业较快的发展趋势是很不协调的。整个物业行业的绩效 评价研究还处于摸索与探索阶段。如何加强物业管理行业的工作基础、行业运作 的规范化，如何对我国物业管理公司的绩效进行有效的评价，如何促进我国物业 管理行业的快速发展，找出问题的症结所在，探索有效的解决问题途径，更是迫 在眉睫。 本文从某一物业公司的实际情况出发，通过文献查阅、分析和整理，利用平 衡计分卡这一绩效评价管理工具构建物业管理绩效评价体系，同时运用平衡计分 卡管理工具的思路设计考评中的关键绩效考评指标，从外部、内部两个角度探索 有关物业管理公司绩效评价体系的构建及实施情况，希望以此促进行业的规范化 运作，切实提高我国物业管理行业整体的发展水平。 关键词：物业；绩效评价；平衡计分卡；关键绩效指标 ABSTRACT With Chinas continuous development of the real estate industry, estate industry as the industry derivatives has opportunities to coexist with its challenges. Aggravate of competition of domestic enterprises, with foreign enterprises to enter town in great quantities, both in and out of the enemy in the new environment under the new situation, How to grasp market opportunities, improving the ability of competition and how favored to win the market, consumers get the recognition and other issues have become increasingly prominent in our country estate management enterprise. Therefore, has a set of scientific, complete and property management enterprise actual performance evaluation system, the property management business performance analysis and evaluation is become very important. At present, although the real estate listed companies performance evaluation studies have been improved, but from our country estate management professional and complete point of view in research , estate management performance evaluation system it still present poor, this is not harmonize