管理学原理英文版c13.ppt

Foundations of Control控制的基础 L E A R N I N G O U T C O M E S Define control. Explain why control is important. Describe the control process. Distinguish among the three types of control. Describe the qualities of an effective control system. Identify the contingency factors in the control process. Describe how national differences influence the control process. Identify the ethical dilemmas in employee monitoring. A Special Case of Control:Sarbanes-Oxley Act A law establishing procedures for public companies to report their financial status. The CEO and CFO must personally certify the organization’s financial reports. The organization must have in place procedures and guidelines for audit committees. CEOs and CFOs must pay back bonuses and stock options if corporate profits are restated. Personal loans or lines of credit for executives are now prohibited. A Special Case of Control:Sarbanes-Oxley Act (cont’d) Penalties for Noncompliance: Falsely stating corporate financials, can result in the executive being fined up to $1 million and imprisoned for up to 10 years. If the executive’s action is determined to be willful, both the fine and the jail time can be doubled. Reporting of Corporate Misdeeds Establish an environment free from reprisals Protection for employees who come forward (whistle-blowing) and report wrongdoing by executives. Controls And Cultural Differences Methods of controlling employee behavior and operations can be quite different in different countries. Distance creates a tendency for formalized controls in the form of extensive, formal reports. In less technologically advanced countries, direct supervision and highly centralized decision making are the basic means of control. Local laws constraint the corrective actions that managers can take foreign countries. The differences in control systems of multinational corporations are primarily in the measurement and corrective action steps of the control process. Managers of foreign operations of mu