国际经贸英语实务 第15章.ppt

Chapter 15Making a Business Call 15.1 Background Information Telephoning is a very direct form of communication, and although the use of e-mail is a popular alternative, there are times when phoning someone is more effective, for example when you want to locate a particular person in a organization, or get information quickly. In business, people may want to make a phone call for the following reasons: To give or get information, especially in a hurry or in an emergency; to keep in contact with someone; to make an appointment or to make arrangements; to confirm details of something, such as an order; to clarify a misunderstanding; to make a complaint or explain a problem; to follow up a meeting; to thank someone. 15.2 Situational Conversation Section 1: Telephone Call (1) Daniel: Hello, may I please speak with Karen Anderson? Receptionist: May I ask who is calling, please? Daniel: Sure, this is Daniel from JC International … Yes, I can hold. Thank you very much. Karen: Hello, this is Karen. How may I help you, Daniel? Daniel: Hi, Karen. How is everything over at LiveSpace? Karen: Just fine. How are you doing? Daniel: I’m doing good. You know, recently I read in the Business Times that LiveSpace has done very well since you had a booth at last year’s computer game convention. Karen: Actually, we’ve had a terrific year. And the convention was a huge success. Daniel: Great, I’m glad to hear it! I wanted to let you know that next year’s convention has already been scheduled. The booths go pretty, so … Karen: You want to make sure I get one as soon as possible, right? Daniel: Yes, of course! What do you think? Will LiveSpace be interested in displaying products for thousands of prospective customers to see? Karen: I don’t know, Daniel. Daniel: I’ll tell you what. Why don’t I come by your office tomorrow so we can discuss this in person? Karen: Well, I suppose I could meet with you after lunch. Section 2: Telephone Call (2) Mr.?Smith: Mr. Wang, I have something