3 Stages of Conflict 冲突的三种层次.PPT

* * * Review the answers to the 12 questions. * * Conflict is the condition in which peoples concerns –things they care about –appear to be incompatible. The conflict may be internal – something that is within yourself (e.g., what to wear today; what job to take; choosing whether or not to purchase a new car). Or, it may be interpersonal – involving at least one other person or group of persons. These are the kinds that typically are the most difficult for us to deal with. * Conflict is the condition in which peoples concerns –things they care about –appear to be incompatible. If you are not experiencing conflict, you should check your pulse – you may already be dead! Conflict is something that happens to us nearly every day, especially if we are active and are involved with other people. Conflict is not always negative – it can help us to create a deeper level of understanding and lead to results that are better in the end than if we had not experienced the conflict. Most often conflict happens when there is some miscommunication. Perhaps I wasn’t clear in my written message; maybe you heard me say something I didn’t mean; e-mails may be perceived in ways other than they were intended. Clear, careful communication is a key to overcoming conflict situations. * Conflict is the condition in which peoples concerns –things they care about –appear to be incompatible. If you are not experiencing conflict, you should check your pulse – you may already be dead! Conflict is something that happens to us nearly every day, especially if we are active and are involved with other people. Conflict is not always negative – it can help us to create a deeper level of understanding and lead to results that are better in the end than if we had not experienced the conflict. Most often conflict happens when there is some miscommunication. Perhaps I wasn’t clear in my written message; maybe you heard me say something I didn’t mean; e-mails may be perceived in ways other