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heizer10e_ch06运营管理PPT(10thEdition)byJayHeizerandBarryRender概要1
6 PowerPoint presentation to accompany Heizer and Render Operations Management, 10e Principles of Operations Management, 8e PowerPoint slides by Jeff Heyl Outline Outline – Continued Outline – Continued Outline – Continued Outline – Continued Learning Objectives When you complete this chapter you should be able to: Managing Quality Provides a Competitive Advantage Quality and Strategy Quality and Strategy Two Ways Quality Improves Profitability The Flow of Activities Defining Quality Different Views Implications of Quality Key Dimensions of Quality Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived quality Value Malcolm Baldrige National Quality Award Baldrige Criteria Takumi A Japanese character that symbolizes a broader dimension than quality, a deeper process than education, and a more perfect method than persistence Costs of Quality Costs of Quality Leaders in Quality Ethics and Quality Management International Quality Standards ISO 14000 Environmental Standard Core Elements: ISO 14000 Environmental Standard Advantages: TQM Encompasses entire organization, from supplier to customer Stresses a commitment by management to have a continuing, companywide drive toward excellence in all aspects of products and services that are important to the customer Deming’s Fourteen Points Deming’s Fourteen Points Deming’s Fourteen Points Seven Concepts of TQM Continuous improvement Six Sigma Employee empowerment Benchmarking Just-in-time (JIT) Taguchi concepts Knowledge of TQM tools Continuous Improvement Shewhart’s PDCA Model Six Sigma Six Sigma Six Sigma Program Six Sigma Six Sigma Implementation Employee Empowerment Quality Circles Benchmarking Best Practices for Resolving Customer Complaints Just-in-Time (JIT) Relationship to quality: Just-in-Time (JIT) Just-In-Time (JIT) Example Just-In-Time (JIT) Example Taguchi Concepts Quality Robustness Quality Loss Function Quality Loss Function Tools of TQM Tools of TQM Seven Tools of TQM
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