HND商务行为技巧 xn.doc

Unit Title: Behavioural Skills for Business Assessor Name: Sun Submission Date: 03/11/2014 Outcome 1-3 Candidate Name:1234 Candidate ID: Course Group: Business Accounting Candidate Grade: 2012 Word Count: 2277 Contents Question 1: Managerial Behaviours.......................................................2 Question 2 : Assertiveness skills..............................................................4 Question 3: Conflicts……………………………………………………6 Question 4: Metting and Briefings..........................................................7 Question 5: Time management …………………….…………………..8 Question 6: Dealing with Stress...............................................................9 Question 7: Problem solving…………………………………………..10 Reference……………………………………………………………….11 Q1 Analysis of Jesss manager client role and participate in team management and leadership theory.Henry Mintz Berg - management roleInterpersonal roles: refers to the manager to deal with all walks of life, so need to build relationships. About three of the function:1.）Figurehead role: as an organizational leaders, have the responsibility to preside over some ceremony, it is the high level management, visitor reception on behalf of the company, multi company law or social obligation.2）The role of leader: managers to members of the organization responsible for the work. The leadership must motivate employees, let the harmony between individual and organization. The manager to deal with the relationship between and subordinates, mobilization and communication. Formal authority given the potential impact of strong management.3） Contact person: the role of high manager according to the external environment of communication, make the organizations support and information.The role of information: all management information for the role link; about three of the function:1）Monitoring role: to obtain needed information through monitoring.2）Communicator role: other members send special information managem