Hotel English 酒店英语.pptx

Hotel English 酒店英语全国高职高专专业英语规划教材 主编 张丽君 清华大学出版社 contents Chapter I An Overview of Hospitality Industry Chapter II Front Office and Its Sections Chapter III The Housekeeping Department and Its Sections Chapter IV Food and Beverage Department Chapter V Health and the Recreation Club Chapter VI Other Services in the Hotel Chapter I An Overview of Hospitality Industry Lesson Plan Introduction Case study (Shangri-la Hotel) Hotel vocabulary Hotel departments Hotel staff Hotel job Homework Objectives At the end of this chapter, students should be able to: Memorize the specialized terms and expressions List types of hotel State departments in a hotel Develop a sense of work ethics Introduction What is a hotel? Why people need hotels? Can you list some hotel types? What are the advantages and disadvantages of working in a hotel? Can you tell about the departments in a hotel? Case Study—Shangri-La Hotel Shangri-la Hotel Shenzhen Hotel vocabulary hospitality accommodate cruise ship facility security entertainment motel loyalty revenue lounge invoice personnel administration accountant HR department division manager Hotel departments Hotel staff —Management General Manager The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. Assistant General Manager The Assistant General Manager position will support the General Manager with all aspects of the hotel operations. Front Office Manager The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.    Hotel staff —Front Office Concierge The concierge is available to answer any guest inquires regarding the city, events, and attractions. Guest Service Agent Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service duri