hotel service inEnglish 宾馆服务用语概要1.ppt

§3,4 Asking about services and prices Key points: suite 套房 off-season淡季 peak-season 旺季 darn(ed)织补，缝补 yoga瑜伽 recreation 消遣，娱乐 airmail 航空邮寄 surface mail平邮 mending service 缝补服务 mail this package 邮寄包裹 bodybuilding gymnasium 健身房 I wonder if you can get me a birthday cake? 你能否为我订个蛋糕？ How much is the suite, please? 这个套房多少钱一晚？ Dialogues: §5.6 changing a reservation and registering Key points: register登机 registration card登记表 check-in办理入住手续，办理登机手续 F\fill out填写 pay bill结账 cancel a reservation取消预约 look forward to doing sth. 期待做某事 I’d like to pay my bill by credit card. May I take a print of your card? 我来打印一下信用卡的信息好吗？ I’d like to change the date from April 4th to April 8th.我想把预定日期从四月四号改到四月八号。 Dialogues: Dialogues: §9,10 At the front desk在前台 exchange rate 汇率 currency 货币 vacate搬出，撤出 currencies in the world: China: RMB/Yuan (￥)? Japan:yen(J￥) Canada: CAD(C$) European Union: EURO(€) UK: pound (￡) the U.S: dollar($) Send sb.to do sth.派某人做某事 Change sth into sth. I’d like to change these U.S dollars into RMB. Please send me a boy to help me with my luggage. Dialogues: Dialogues: §11,12 Depositing valuables and asking for help Key points: cloakroom寄物处 lobby floor cloakroom 前厅寄存物品处 deposit 存放，存款 seal 密封/印章 sample 样品 safety deposit box 保险箱 baby-sitting service托婴服务 confirmation form确认表 out of order出故障 I’d like to leave this bag with you.我想把这个包放在你这里。Is it possible to leave our luggage here?把行李放这可以吗？Can I deposit valuable here?我可以在这存放贵重物品吗？I wonder if you can look after the baby for us, please?可否请你们帮我照顾一下孩子？ Dialogues: Dialogue1: A:Would you like to deposit or withdraw something? B:Yes,I’d like to use a safety deposit box. A:Will it fit into this size of box? B:Let me see. I think it’s ok. A:could you keep this key carefully, please? There is no spare. Dialogues2: A:My husband and I want to go to the night club. I wonder if you can look after the baby for us,please? B:Our Housekeeping Department has a ve