IBM智慧销售系统概述.ppt

* * * * * * * * * * * * * * * * * * * * * * Client background: One of the largest U.S. communications service providers, XO Communications provides telecommunications services to large corporations, small and midsized businesses, government agencies and other telecom carriers over a network of one million miles of metropolitan fiber. XO offers local and long-distance voice, dedicated Internet access, private networking, data transport and managed services such as Web hosting and bundled voice and data services. Headquartered in Herndon, Virginia, the company has more than 4,000 employees and more than 90,000 customers * * * * * * * * * * Reach people where they live and work Connect through identities on consumer, b2b, and corporate social networks Communicate on the associated channels Monitor and analyze social data to discover new business insights Analyze identities, social graphs, communication channels, and social content Identify opportunities, problems, solutions, valuations, etc. Enable people to engage productively in a business context Develop personal insights and social intelligence Facilitate emergent processes Act on insights for business advantage Integrate social capabilities into the enterprise in order to act on new opportunities, make better decisions, optimize processes in real time, and govern and manage risk * * * * * * * * * * * /sales/ssi/cgi-bin/ssialias?infotype=RFsubtype=CShtmlfid=STRD-8GCLFDappname=crmd * * * * Client name: VCC Subtitle: Leveraging the benefits of real-time access to data, analytics and expertise The need: ? The solution: How it was done: ? What makes it smarter: Usage level: Win/Ongoing project/Completed project: Industry: ViroSafe/Panda Security The Need: Top-level support for existing and new resellers, improve?email marketing to closely monitoring response triggers and?streamline its sales process so that every lead was routed through its the system from a lead to a win. They also needed an open soluti