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Computers Education 49 (2007) 662–676
/locate/compedu
The design of instructional multimedia in e-Learning: A
Media Richness Theory-based approach
Pei-Chen Sun a,*, Hsing Kenny Cheng b
a Institute of Information and Computer Education, National Kaohsiung Normal University,
116 Ho-Ping First Road, Kaohsiung 80201, Taiwan, ROC
b Department of Decision and Information Sciences, Warrington College of Business Administration,
University of Florida, Gainesville, FL 32611-7169, USA
Received 6 August 2005; received in revised form 13 October 2005; accepted 7 November 2005
Abstract
The rapid development of computer and Internet technologies has made e-Learning become an impor-
tant learning method. There has been a considerable increase in the needs for multimedia instructional
material in e-Learning recently as such content has been shown to attract a learners attention and interests.
The multimedia content alone, however, does not necessarily result in significant positive learning perfor-
mance and satisfaction. Moreover, it is expensive to design and develop multimedia instructional material.
There is a lack of extant research to address the critical issue of how to develop effective multimedia instruc-
tional content that leads to desirable learning performance and satisfaction. The objective of our paper is to
propose and empirically test a model that examines the impact of the fitness of instructional content and
media on a learners performance and satisfaction.
Our research finds that whether it is learning score as an objective measure or learning satisfaction as a
subjective measure, the course unit with high uncertainty and equivocality in content n
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