人力资源专业英语-离职与工作满意度.ppt

Assessing Performance and Developing Employees Managing Employees’ Performance Developing Employees for Future Success Separating and Retaining Employees Ch. 10 Learning Objectives Distinguish between involuntary and voluntary turnover, and describe their effects on an organization. Discuss how employees determine whether the organization treats them fairly. Identify legal requirements for employee discipline. Summarize ways in which organizations can fairly discipline employees. Explain how job dissatisfaction affects employee behavior. Describe how organizations contribute to employees’ job satisfaction and retain key employees. Managing Turnover What was the primary reason you’ve ever quit a job? I Didn’t like my boss or coworkers I wasn’t a fit with the company culture Better pay somewhere else More interesting or challenging work somewhere else I was fired or laid off Other Managing Turnover Voluntary Turnover Turnover initiated by employees (often when the organization would prefer to keep them) Involuntary Turnover Turnover initiated by an employer (often with employees who would prefer to stay) Turnover Costs Test Your Knowledge True (A) or False (B) A manager who decides to fire an employee should quietly take action alone and then let others know afterwards. Separating employees has financial and personal risks. Principles of Justice Test Your Knowledge A company whose earnings are very low has to reduce the amount given in raises to avoid laying people off. The amount of the raise for each employee is determined objectively based on their performance. An employee working for this company will most likely feel ____________ and _________________. High outcome fairness; high interactional injustice Low outcome fairness; high procedural justice Low interactional justice, high outcome fairness Low outcome fairness, low procedural justice Legal Requirements Wrongful Discharge Implied Contract – if indications of job security are present this could be