供应商过程认证教材.pptx

Process Certification For Supplier供应商过程认证;HOUSEKEEPING注意事项;AGENDA课程安排;LEARNING OBJECTIVES 学习目标;FEEDBACK AND SURVEY 反馈与调查;Name 姓名 Site Division 公司部门 ACE role, and experience with ProCert ACE 角色，以及关于Pro-Cert工具的经验 Course expectations 课程期望;AGENDA 课程安排;WHAT IS A PROCESS? 什么是过程;WHAT THE CUSTOMER WANTS客户希望的是什么？;WHY WON’T “IT” WORK? “它”为什么不工作？;;A BOLD STATEMENT…一个大胆的说法;A COMMON THEME OF QUALITY质量的共同主题;Variation: the ultimate root cause变差：最终的根源;These parts and assemblies are KEY PROCESS OUTPUTS (KPOs). They are the things a process produces that have value. 这些零件和组装品是关键过程输出（KPOs），他们是生产过程中输出的有价值的物品。;Key process inputs (KPIs)关键过程输入;Key Characteristics (KCs) 关键特性;Semantics术语;What is a value stream?什么是价值流;What is ‘Critical Work?’什么是关键工作;Value streams Critical work价值流和关键工作;ProCert is data driven过程认证是数据驱动的;Key learning points关键学习点;Agenda课程安排;Process Certification is the application of statistical thinking to critical measures of a process’s performance so that rational, data-driven decisions are made to improve and manage the process. 过程认证是应用统计思想来测量过程的关键表现，以便于通过合理的，数据驱动决策来提高和管理过程的方法。;Equivalence of strategies相同的战略;When is ProCert the right tool?什么情况适合使用Pro-Cert工具;The procert process过程认证的流程;When is a process certified?什么时候一个过程被认证？;Key learning points关键学习点;Agenda课程安排;THE PROCERT PROCESS过程认证流程;All processes have SIPOC所有过程都有SIPOC;SIPOC at every level各级SIPOC;How to make a process map如何绘制流程图;Example: a simple assembly process 示例：一个简单的装配过程;(Y / N) Do standard work instructions exist for this work station? Is special training or certification needed for any work performed at this work station? If yes, please list:该工位是否有作业标准？该工位点的岗位中是否有需要特殊培训或认证的工作内容，若有，请列出来 ;Process step 1: Ground assembly步骤1：接地装配;Identify the process step定义过程步骤;Identify inputs and suppliers定义输入和供应商;Identify process operations定义过程操作方法;Identify the process output customer定义过程输出和客户;Test, Measurement Inspection (TMI) 测试，测量和检验（TMI）;Identify SR2, warranty, turnbacks,