商务英语Nonverbal_Communication.pptx

Nonverbal Communication;Nonverbal Communication;;The Basics of Nonverbal Communication;Definition Nonverbal Communication involves all stimuli in a communication setting that is generated by both source and his or her use of the environment and that potential message value for the source or receiver. (Samovar and Porter, 2004) Simply, Nonverbal Communication refers to communication without the use of words.;Importance Communication between two individuals: less than 30% is verbal over 70% is nonverbal To learn about people’s affective or emotional states. Responsible for first impressions. “Fall in love in first sight.” The knowledge of intercultural nonverbal communication helps an international business.;Function Replacing Regulating Conveying Modifying Repeating Contradicting Complementing ;Categories When the same nonverbal cue carries with it very different meaning in different cultures When different nonverbal cues carry the same meaning in different cultures;Cultural Impact on nonverbal communication Classifications 1) Be produced by the body: appearance, movement, facial expressions, eye contract, touch, smell, paralanguage, silence 2) The individuals combines with the setting space, time; Body Movement Posture The way people hold their bodies when they sit, stand or walk Constitutes very effective signs of a person’s inner state and behavioral expectations of others. Communicates information about people’s social status, religious practices, feelings of submissiveness, and desires to maintain social distance.;Posture China: stand up to show respect Polynesian: sit down to show respect Squat: normal position for relaxing in China, Mexico North American: improper, uncivilized Walk Caribbean: move as if they had separate parts North American, French, Spaniards: walk a