商务英语信函!.ppt

商务英语信函 不管你身居要职还是一员小兵，不管你身处哪个行业，在工作中，你都不可避免地接触到商务信函。我们列举一些商务信函的写作技巧：　　1 格式要正确。　　2 保证行文段落清晰。　　3 尽量保证文字简洁。　　4 文字要谦逊有礼。　　5 发信之前认真检查是否有错。　　6 记得在文末署名。 (1)会议通知 announcing a meeting Date Meeting will be held in Room of (building) at (address), on (date), at (time), for the following purposes: I. II. III. We look forward to seeing you at the meeting. (company/organization name) (2)客户服务-回复客户抱怨 apologies—delay of shipment Dear Sir, We have received your letter of (date) in which you complained about the delay delivery of your order. I’m sorry that we have not been able to deliver your shipment as scheduled. The delay was caused by (reason). I expect that the problem will soon be resolved and that we will be able to deliver your shipment within the next days. I will notify your as soon as the shipment is ready for delivery. Sincerely yours, (name) (title) (3) 客户服务-回复客户抱怨 problem will be investigated Dear Sir, Thank you for your letter of (date) in which you made us aware of the problems in our after-sale services. I have asked (name), our (title), to investigate the case. We will soon let you know the result of our investigation and the measures for improvement. Thank you very much for your time and efforts. We hope to have more suggestions from you. Sincerely yours, (name) (title) (4)邀请与访问 welcome to visit the company My colleagues and I will be very pleased to welcome you on your first visit to our company. On , the day of your arrival, I will meet you at the airport myself and escort you to your hotel, provided no urgent business arises at short notice. I can ensure you that your trip to (area) will be both pleasant and productive