商务英语Unit3TelephoneCall.ppt

UNIT 3 Making a Telephone Call Home phone Private phone business phone office phone Car phone Video phone Picture phone Collect call Person-to-person call Local call 1. Constitution of the number Hello. May I speak to Mr. Brown? Yes, this is he speaking. Whos speaking, please? I’m sorry, he is not in now. Would you like to leave a message? ?Mr. Brown is on another line now. Hold the line a moment, please. May I have Ext. 5883? I can’t hear you. Would you speak a little louder? I’m sorry. I have the wrong number. You are wanted on phone. ??? Will you ask him to call me back later? ??? I was cut off. Will you connect me again? ??? Well call you back in a few minutes. Will you hang up and wait, please? ??? I want to place an overseas call to New York. ??? Could you tell me the time and charges after the call? ??? Sorry, I can’t wait. Please cancel the call. ??? This is the Singapore operator. Would you connect me with Mr. Lee in the International Department? ??? This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges? how to make the calls ? 1.An local call ( 5984435 in Luohe) Just dial the number 5988435 2.A DDD call in Beijing) city code + the number you want: 010An IDD call (5703066 in Jakarta, Indonesia from China and 2127856 in Luohe, China from Australia ) International code + country code + city code + the number you want 00 62 21 5703066 00 86 395 2127856 If you make a call, when connected, what will you say to begin? Eg. : Good morning. May I speak to Mr. Zhang-lin? 1.Hello,is that you, somebody? 2.I’d like to speak to somebody. 3.Is somebody available? 4,Is somebody in/there? 5,Please connect me with somebody. If you receive a call, What will you say to begin? E.g.: Good morning. Hunan Womens College. May I help you? 1.Good morning/afternoon, somebody’s office, may I help you? 2.This is somebody’s speaking. 3.Who’s that sp