商务英语基础(下) Unit 21 After-sale Services.ppt

Unit 21 After-sale Services New words and expressions 1. impress ?[?m‘pres]? v.影响 2. regional ?[‘ri?d??nl]? a.区域性的 3.mechanism [‘mek(?)n?z(?)m]? n.机械，机构，结构 4. arise ?[?‘ra?z]? v.发生，引起 5. promptly [‘pr?m(p)tl?]? ad.敏捷地，迅速地 6. maximum ?[‘m?ks?m?m] n.极点，最大量，极大 a.最高的，最大极限的 7.warranty [‘w?r(?)nt?] n.担保，保证，根据 8.after-sale service 售后服务 9.organization chart 组织章程 10.repair service 维修服务 11.be billed at cost 按成本收费 Task Two B: I’m really quite impressed by your product. But we have some questions about after-sale services.我真的对你们的产品印象很深刻。但是我们有一些关于售后服务的问题。 L: I’m glad you asked about that. Please take a look at our organization chart.我很高兴你问到这些，请看看我们的组织章程。 B: I see you have several regional offices in China. Are they all equipped to produce repair service?我看到你在中国有几个区域办事处。他们都具备生产维修服务吗? L: Yes,fully trained engineers staff each office. If any trouble arises,we can deal with it promptly.Repairs take a maximum of 10 days.是的,每个办公室都有充分训练有素的工程师人员。如果出现任何麻烦,我们可以及时处理。维修最多需要10天。 B: How long is the warranty? 保修期多长时间？ L:The main mechanism carries a 3 years warranty. Within the warranty periods,all repairs are free.主要的机器有三年保修期。在保修期间,所有的维修都是免费的。 B: What about after the warranty expiration? 保修期满后怎么办? L: All repairs are billed at cost.所有的维修只收成本费。 Task Four 1.I’m still worrying about the maintenance and repair.我还是担心维护和报修。 2.We have set up a service center in your city.我们已在你的城市设立了服务中心。 3.We have many qualified technicians.我们有许多合格的技术人员。 4.We have worked wonderfully so far.目前为止，我们工作得特别好。 After-sale Service Quality,price,and service are three factors which are critical to the success of any export sales effort.质量，价格和服务是任何出口销售努力取得成功的关键的三个因素。Quality and price are addressed in earlier chapters.质量和价格是最早提到的章节。Service,which is addressed here,should be an integral part of any company’s export strategy from the start.这里提到的服务，从一开始，就应该是任何公司的出口策略中不可或缺的一部分。 Properly handled,service can be a foundation for growth.处理妥善，服务可以是增长的基础。Ignored or left to chance,it can cause an export effort to fail.忽视或留给机会，它可能会导致出口努