商务英语投诉信撰写Letter of complaint.ppt

个案分析 例一：（货品质量没有达到要求） Dear Sirs, We are very sorry to inform you that your last shipment is not up to your usual standard. The goods seem to be too roughly made and are inclined to be inferior and out of shape. By separate mail we have sent you a sample of this article so that you can compare it with your original sample and see the inferiority of the goods dispatched. 例一：（货品质量没有达到要求） We have always been able to rely on the excellent quality of your goods, and we are all the more disappointed in this case because we have to supply these articles to new customers. We ask you to let us know immediately what you can do to help us in overcoming this difficulty. Yours faithfully, Mary Jackson 例二：货物受损或有瑕疵 Dear Sir or Madam PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls) We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good. 例二：货物受损或有瑕疵 However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias. 例二：货物受损或有瑕疵 I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards. I am sure you will be able to provide us with a satisfactory explanation. Yours Faithfully Ann. Jerome Restaurants Director Writing Complaining about a product Complaining about service Correspondence completion are going to allocate b) are going to put c) will be d) will focus e) will p