商务英语第二课2.ppt

Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 2 Team Communication and Nonverbal Communication Main content 2.1 Definition of Teams 2.2 Effective meetings 2.3 Listening Skills 2.4 Nonverbal Communication 2.5 Business Etiquette Skills The concept of team A unit of two or more people who share a mission and the responsibility for working to achieve their same goal 1 the type of teams milgram 3 Characteristics of Effective Teams Assuming Team Roles 3 Characteristics of Effective Teams Team Decision Making Orientation Conflict Brainstorming Emergence Reinforcement 4 Team Conflict Scarce resources Task responsibilities Poor communication Attitudes and values Power struggles Conflicting goals 5 Resolving Conflict Main content 2.1 Definition of Teams 2.2 Effective meetings 2.3 Listening Skills 2.4 Nonverbal Communication 2.5 Business Etiquette Skills Productive Meetings Leading and Participating the democratic principles of Meeting Principle force: The final decision must be to maintain the majoritys decision, this is called subordinate to the majority principle Principle reason: Subject to the principle of majority, minority rights, should not be suppressed, this is called the principle of respect for minorities Meeting Technology Main content 2.1 Definition of Teams 2.2 Effective meetings 2.3 Listening Skills 2.4 Nonverbal Communication 2.5 Business Etiquette Skills 1 Improving Listening Skills Most people prefer oral communication to written communication Oral communication lacks the ability to revise a message but offers the luxury of immediate feedback 2 Listening Style 3 The Listening Process 4 Barriers to Listening H.Ebbinghaus 5 Guidelines for Listening Effectively Fight Physical Distractions Listen Actively Prepare necessarily Cultivate interest Listen main idea Use Listen skills Provide Feedback Pay attention to body information Main content 2.1 Definition of Teams 2.2 Effective meetings 2.3 Listening Skills 2.4 No